Digital Channels Developer's Guide

Find information about how to develop using the Digital Channels APIs.

Related documentation:

• How Digital Channels works

Digital Channels provides APIs you can use to build custom chat applications and deliver messages between Digital Channels and third-party services such as SMS or email.

Developer tasks

Explore these topics for examples of how to use the Digital Channels APIs.

• Genesys Widgets: Close the chat when an agent disconnects
• Persistent Chat across Different Domains

Digital Channels APIs

Learn more about the Digital Channels APIs on the Genesys Multicloud CX Developer Center.

• Consumer Messaging API
• Third-Party Messaging API