How Chat works
Learn how chat works in Genesys Multicloud CX.
What Chat does[edit source]
Chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
How Chat works[edit source]
Genesys Multicloud CX supports various online chat types:
- Internal chats enable agents to chat in real time with others in their organization
- External chats include:
- Social media