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{"label": "Search the docs" , "from": "multicloud" , "product":"PEC-Chat" }
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Chat

Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
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Click on any of the following to see the documentation for that version:

GetStarted.png

How chat works

How Chat works

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Release Notes

  • Agent Desktop Release Notes
  • Digital Channels Release Notes

InstallConfig.png

Administrator

  • Chat channel options
  • Chat routing application
  • WebChat widgets
  • Manage reporting environments

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Supervisor

  • Monitoring chats
  • Coaching chats
  • Chat reports

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Agent

  • Customer chats
  • Chat consultations

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Developer

  • WebChat widgets
  • WebChat service
  • Developer Center

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Additional Resources

  • Agent Desktop videos
  • Genesys Multicloud CX community
  • Chat-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Chat (2022-05-16 21:48:11)"
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