• Learn about
    • Genesys Use Cases
    • Shared content
    • Genesys Engage Multicloud
  • Login / Create Account
Multicloud
{"label": "Search the docs" , "from": "pureengagecloud" }
  • All content
  • Release notes
  • System guides
  • Administrators
  • Agents

Chat

Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
From Genesys Documentation
Jump to: navigation, search
Click on any of the following to see the documentation for that version:

GetStarted.png

How chat works

How chat works

ReleaseNotes.png

Release Notes

  • Agent Desktop Release Notes
  • Digital Channels Release Notes

InstallConfig.png

Administrator

  • Chat channel options
  • Chat routing application
  • WebChat widgets

Supervisor.png

Supervisor

  • Monitoring chats
  • Coaching chats

AgentLanding.png

Agent

  • Customer chats
  • Chat consultations

DeveloperResources.png

Developer

  • WebChat widgets
  • WebChat service
  • Developer Center

AdditionalResources.png

Additional Resources

  • Agent Desktop videos
  • Genesys Engage cloud community
  • Chat-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Chat (2021-01-27 16:56:55)"
Category:
  • MintyDocsProduct
  • Legal
  • General Disclaimer
  • Community
  • My Support
  • Contact Us