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Chat

Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
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Click on any of the following to see the documentation for that version:

GetStarted.png

How chat works

How chat works

ReleaseNotes.png

Release Notes

  • Agent Desktop Release Notes
  • Digital Channels Release Notes

InstallConfig.png

Administrator

  • Chat channel options
  • Chat routing application
  • WebChat widgets

Supervisor.png

Supervisor

  • Monitoring chats
  • Coaching chats

AgentLanding.png

Agent

  • Customer chats
  • Chat consultations

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Developer

  • WebChat widgets
  • WebChat service
  • Developer Center

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Additional Resources

  • Agent Desktop videos
  • Genesys Engage cloud community
  • Chat-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Chat (2020-08-05 02:32:04)"
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