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PureEngage
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Chat

PureEngage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
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Click on any of the following to see the documentation for that version:

GetStarted.png

How chat works

[[PEC-Chat/HIW|]]

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Release Notes

  • Agent Desktop Release Notes
  • Digital Channels Release Notes

InstallConfig.png

Administrator

  • Chat options
  • Route chat sessions
  • WebChat Widgets
  • WebChat Widget Service

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Supervisor

  • Monitor agent activity
  • Customer chats
  • Chat Consultation
  • Coach Agents

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Agent

  • Customer chats
  • Chat Consultation

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Developer

  • WebChat Widgets
  • WebChat Widget Service
  • Developer Center

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Additional Resources

  • Agent Desktop videos
  • Videos
  • PureEngage Cloud community
  • Chat-related Knowledge Base articles

Retrieved from "https://all.docs.genesys.com/PEC-Chat (2020-04-10 12:15:35)"
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