Learn about
Genesys Use Cases
Shared content
Genesys Engage Multicloud
Login / Create Account
Multicloud
{"label": "Search the docs" , "from": "pureengagecloud" }
All content
Release notes
System guides
Administrators
Agents
Routing
Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions.
From Genesys Documentation
Jump to:
navigation
,
search
Click on any of the following to see the documentation for that version:
Current
How it works
How routing works
Release Notes
Designer
Predictive Routing Core Platform
Administrator
Predictive Routing Deployment and Operations Guide
Predictive Routing Help
Genesys Task Routing Administrator's Guide
User's Guides
Designer User's Guide
Category
:
MintyDocsProduct