Genesys Predictive Routing Deployment and Operations Guide

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The following topics are defined for this manual but are not included in the list of topics: Deploy Data Loader, Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.

This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.

Related documentation:

What's In This Guide

Looking for Something Else?

Consult the following Help and the Release Notes for other GPR topics:

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