Genesys Predictive Routing Deployment and Operations Guide

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The following topics are defined for this manual but are not included in the list of topics: Join data
This manual is for version 9.0.0 of Genesys Predictive Routing.

This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.

What's In This Guide

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Consult the following Help and the Release Notes for other GPR topics:

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