Start and stop GPR on-premises components

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prr-mode

Default Value: off
Valid Values: prod, off, ab-test-time-sliced, dry-run
Changes Take Effect: Immediately

Specifies whether an instance of Predictive Routing should run as a production instance or as a test instance.

  • prod - All the interactions that pass through the ActivatePredictiveRouting strategy subroutine are processed using Predictive Routing.
  • off - No interactions use Predictive Routing.
  • ab-test-time-sliced - The periods of time when Predictive Routing and skill-based routing are alternately turned on. The duration of each period is configured in the in the ab-test-time-slice option located in the same section as this prr-mode option.
  • dry-run - Predictive Routing scores agents for your interactions, but does not use the scores for routing.

prr-mode

Default Value: off
Valid Values: prod, off, ab-test-time-sliced, dry-run
Changes Take Effect: Immediately

Specifies whether an instance of Predictive Routing should run as a production instance or as a test instance.

  • prod - All the interactions that pass through the ActivatePredictiveRouting strategy subroutine are processed using Predictive Routing.
  • off - No interactions use Predictive Routing.
  • ab-test-time-sliced - The periods of time when Predictive Routing and skill-based routing are alternately turned on. The duration of each period is configured in the in the ab-test-time-slice option located in the same section as this prr-mode option.
  • dry-run - Predictive Routing scores agents for your interactions, but does not use the scores for routing.

This topic explains how to start and stop Data Loader, and how to enable or disable use of Predictive Routing when routing interactions.

Related documentation:

Start and stop Data Loader

Data Loader is deployed in a container that also contains Local Control Agent, which communicates with Genesys Administrator to start, monitor status of, and stop Data Loader.

All Data Loader instances can be started and stopped from Genesys Administrator. For instructions on starting and stopping application from Genesys Administrator, see the System Dashboard topic in the Genesys Administrator Help.

To start the container where Data Loader is located, run the following scripts from the installation directory to start the container:

 $ cd ai-data-loader-scripts/scripts/
 $ bash start.sh

Only Local Control Agent (LCA) is started when container is started. Once the Data Loader host is shown as up and running in Genesys Administrator, you can start Data Loader from there as you would any other Genesys component.

To stop Data Loader, execute the stop.sh command from the /scripts folder.

To restart Data Loader container, execute the restart.sh script from the /scripts folder.

Start and stop use of the URS Strategy Subroutines

To turn on Predictive Routing in your routing strategy:

  1. Open the Predictive_Route_CfgData Transaction List object.
  2. Set the prr-mode option to any value except off in all sections that define Predictors, and also in the [default-predictor] section.

To turn off Predictive Routing in your routing strategy:

  1. Open the Predictive_Route_CfgData Transaction List object.
  2. Set the prr-mode option to off in all sections that define Predictors, and also in the [default-predictor] section.