Sizing worksheet

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Use the Excel worksheet linked below to calculate hardware sizing guidelines for the on-premises GPR components in your environment.

Related documentation:

How to fill out the Sizing worksheet

The worksheet has three user input fields (filled in yellow):

  • Inbound Call Rate in seconds (Interaction Rate)
  • Average Handling Time (in seconds)
  • Average Waiting Time in Queue (in seconds)

Macros in the document then automatically calculate the sizing requirements for your environment.

If the URS CPU% is calculated to exceed 80%, the spreadsheet displays an error message.

Click here for the worksheet: Genesys Predictive Routing sizing worksheet

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