Use the Excel worksheet linked below to calculate hardware sizing guidelines for the on-premises GPR components in your environment.
How to fill out the Sizing worksheet
The worksheet has three user input fields (filled in yellow):
- Inbound Call Rate in seconds (Interaction Rate)
- Average Handling Time (in seconds)
- Average Waiting Time in Queue (in seconds)
Macros in the document then automatically calculate the sizing requirements for your environment.
If the URS CPU% is calculated to exceed 80%, the spreadsheet displays an error message.
Click here for the worksheet: Genesys Predictive Routing sizing worksheet