Chat Message Block

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This topic is part of the manual Designer User's Guide for version Current of Routing.

Use this block to send a chat message to a contact.

You can use the Chat Message block to send a chat message to a contact. You can create a custom plain text message, or use one of the standard responses.

This block can also be used as a busy treatment.

Messages tab

Use the Messages tab to add and manage chat messages.

Select Text if you are writing a custom text message. Enter the message in the Value field.

If you want to specify the value with a variable, select Var and choose the appropriate variable.

Select Message if you want to use a standard response. Click the "picker" icon to open the Chat Resource Set and select the message you want to use.

Des chat message messages.png

Field Codes tab

(Optional) If you are using standard responses, you can use the Field Codes tab to specify the field codes being used.