Learn about the Callback blocks available in Designer.
These blocks are located in the Callback section of the Palette and manage options, rules, and features for Callback. Designer supports Callback for voice calls only; digital interactions are not supported.
Use templates or modules — not both.
- Genesys recommends that you avoid mixing templates and modules in callback applications. When planning your applications, decide whether you are going to use templates or modules, and then be consistent with your choice.
- If you need to make changes to a template, clone all of the callback templates into corresponding modules, and then use those modules in your applications.
Books an ASAP ("as soon as possible") Callback on Genesys Mobile Services (GMS).
Books a scheduled Callback on Genesys Mobile Services (GMS).
Retrieves the scheduled callback availability from Genesys Mobile Services (GMS).
Offers callback and reconnects to the customer when an agent is ready.
Cancels an existing callback.
Checks if the customer's phone number already has an existing callback scheduled or queued in a particular Callback service in Genesys Mobile Services (GMS).
Provides phone number validation and international phone number support for Callback V2.
Checks the number of active callbacks that are currently queued for a specific virtual queue (VQ).