Get Chat Transcript Block

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This topic is part of the manual Designer User's Guide for version Current of Designer.

This block enables you to store the contents of the latest chat transcript in a variable which can then be referenced at a later point in the application flow. For example, you might want to retrieve the chat transcript and send it to multiple email recipients.

Related documentation:


Using this block

This block can be used in the Assisted Service and Finalize phases.

Select a variable to store the chat transcript and a variable to store the result of the Get Chat Transcript request.

Des get chat transcript.png