From Genesys Documentation
Jump to: navigation, search
This topic is part of the manual Designer User's Guide for version Current of Designer.

Learn about the Heatmap dashboard and the reports it contains.

Related documentation:

The Heatmap dashboard uses colors to show a graphical representation of individual values. The graph changes colors when certain counts (or thresholds) for the selected field are reached.

Des analytics heatmaps heatmap.png

Reports on this dashboard

Count Over Time

(See Count Over Time.)


(See Filter.)


Basically, the heatmap is a collection of colored rectangles that represent the session counts for a particular field.

If you look at the example above, the Heatmap panel shows the session counts for the DNIS field, with the size and colors of the rectangles changing as the Total Durations values increase or decrease. The longer the Total Durations, the larger the rectangle, and the color progression goes from green to red based on the Count, with the color intensity set by the Threshold.

So, in this example, the largest rectangle (DNIS=8006427676) had the longest Total Duration, while the smallest (DNIS=87568) had the shortest. As the Threshold is set to < 2224, rectangles where the count is less than that are in red. The deeper the red, the further away the count is from the set threshold.

Comments or questions about this documentation? Contact us for support!