Book ASAP Callback V2
From Genesys Documentation
Use this block to set up immediate callbacks.
- This block relies on callback functionality provided by Genesys Mobile Engagement (formerly known as Genesys Mobile Services). Read the Callback Administrator's Guide for more information on how to implement this feature.
- You must use this block in connection with the callback feature. See the Callback V2 block page for more information.
Use this block to book an immediate callback ("as soon as possible").
Select the input Type and Value for the following parameters (this step is mandatory):
- Virtual Queue
- Phone Number
- Target Skill Expression
You can use literal or variable value types.