Query VQs Block

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This topic is part of the manual Designer User's Guide for version Current of Designer.

This block enables your application to determine the Estimated Wait Time (EWT) for multiple virtual queues.

Related documentation:

You can use the Query VQs block in the Initialize or Assisted Service phases to determine the Estimated Wait Time for several virtual queues.

Before a call is queued, the Query VQs block can check the Estimated Wait Time for all targeted virtual queues to help determine which virtual queue receives the call. The results are stored in user variables.

If the query isn't able to obtain a result from a targeted virtual queue, the value of the Estimated Wait Time is set to zero (0).

Using this Block

In the block properties, click Add Assignment.

Next, select the Virtual Queue to query and the Variable to which Designer assigns the Estimated Wait Time value for that virtual queue.

Choose whether to save the Estimated Wait Time in minutes or seconds.

In the drop-down menus, select the variable to store the name of the virtual queue with the lowest Estimated Wait Time value and the variable to store the value of the lowest Estimated Wait Time.

Des block queryvqs.png

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