Automated Message Block

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This topic is part of the manual Designer User's Guide for version Current of Designer.

Use the Automated Message block to create and send an email to a customer.

Related documentation:

Using this block

You can use the Automated Message block to create and send an email to a customer. For example, when a customer sends an email to your contact center, you could use this block to send the customer a confirmation message that their email was received.

A few things to note:

  • This block can only be used in a Digital type application to send an email message.
  • The application must be associated with a mail box or an Open Media endpoint.
  • Before you can select a message to use with this block, you must associate a Digital Resources collection with this application in the Application Settings.

Message tab

Setting up the Message tab of the Automated Message block.

Specify From Address

Select the variable that contains the email address to be displayed as the From address.

Additional To and Cc Addresses

This setting is optional. You can choose to specify any additional To and Cc recipient email addresses, using variables or comma-separated lists.

Select a Message

Use the picker to browse the Digital Resources collection that is associated with this application and select the standard message you want to use.

Important
Custom messages are not supported. You must select one of the standard response messages from the Digital Resources collection.

Message Settings tab

Setting up the Message Settings tab of the Automated Message block.

(Optional) If you are using field codes, you can specify them here.

Results tab

Setting up the Results tab of the Automated Message block.

Specify the variable that will store the results of the email operation.