Start Treatment Block
Use this block to play an uninterrupted busy treatment to a customer as their call is being routed.
With the Start Treatment block, callers won't hear any breaks in the audio as their call is being routed. The audio will continue to play until another treatment is started (for example, the flow reaches another Start Treatment block, or Play Message is started by one of the routing blocks), the call is routed, or the Assisted Service phase ends.
Use this tab to select the Shared Module that will play the audio file.
- If enabled, the Start Treatment block will remain active while the treatment is running. The application will not move to the next block in the phase until a condition specified in the Navigation tab causes the application to jump to another block.
- ImportantWhen exiting the block on a navigation condition, the treatment keeps playing (like with an asynchronous block) although the Start Treatment block is exited.
- If not enabled, the Start Treatment block is exited as soon as the treatment starts, and processing moves to the next block in the phase.
- ImportantWhen Is Synced is not enabled, an asynchronized treatment can continue to play after the Start Treatment block has been exited, and will continue playing until a new treatment is started or the Assisted Service phase ends.
This tab displays any Input Parameters and Output Parameters that are returned by the Self Service Shared Module running the busy treatment.
Use this tab to add a Condition Expression that will redirect the application to the selected target block. You can select a target by Name, Type, or Description.
Here's a look at how this block can be used in an application flow (click to enlarge):