Voice Mail Block

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This topic is part of the manual Designer User's Guide for version Current of Designer.

Use this block to route calls to voicemail.


You can use the Voice Mail block in the Assisted Service phase to route calls to voicemail.

You can sequentially add multiple Voice Mail blocks with different settings, so that if routing fails, the next block is used. When a Voice Mail block successfully routes the call to voicemail, the application moves to the Finalize phase, ignoring any subsequent blocks in the Assisted Service phase.

Using this block

Voice mail routing

Select the voicemail number to which you want to route the call.

Des voicemail.png

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