These blocks help you to set up and offer surveys to customers.
These blocks are used to manage surveys offered to customers.
Use the links below to learn more about each block.
Used in: Initialization, Self Service, Assisted Service
Surveys are typically offered during the Self Service phase and completed by an accepting customer after they have finished interacting with an agent in the Assisted Service phase. But if you have set up your survey to be Immediate, the customer can complete the actual survey while still in the Self Service phase of the application.