Add this block to the Self Service or Assisted Service phase of an application when you want to start or stop activity in a report.
Do not use Activity blocks for modules, as Designer reports module activity automatically. If you like, you can also nest activities to provide additional details.
Click Start to indicate this block is the start of the activity.
Enter the name of the activity (IVR Action) in the Activity field. Optionally, you can select a parent activity by clicking the Parent Activity drop-down menu.
Click Add Pair to include data, values, or variables to store in the metric data of the activity.