Callback Availability V2
From Genesys Documentation
This topic is part of the manual Designer User's Guide for version Current of Designer.
This block checks if there are any available slots for the customer's preferred callback date and time.
This block checks to see if there are any available time slots for the caller's preferred callback date and time, and provides up to three possible time slots to choose from.
The closest available time slot to the requested callback date and time is returned, while also taking into consideration the Estimated Wait Time (for example, if the current Estimated Wait Time is 30 minutes, the earliest time slot that could be offered is 30 minutes from now). In addition, up to two alternate time slots are also proposed.
ImportantThe desired day of week, hour, and minute should be collected from the caller in the time zone of the Designer application. For the three closest time slots that are returned, the Slot x Date, Slot x Day of Week, and Slot x Time are all in the time zone of the Designer application, so they can be played as prompts back to the customer to confirm the time, and Slot x UTC is in the UTC (Coordinated Universal Time) time zone.
You can use this tab to store the time slot results in variables.
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