Chat Custom Message Block

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This topic is part of the manual Designer User's Guide for version Current of Designer.

Use this block to send a custom chat message to a contact.

Related documentation:

You can use the Chat Custom Message block to send a custom chat message to a contact. You can create a message using plain text, or specify a variable that contains the message you want to send.

The Chat Custom Message block does not support Standard Responses or Field Codes. It also cannot be used as a busy treatment. This block is only supported for Designer deployments that are using legacy chat services (i.e. Chat Version 8.x). If you are not sure if this applies to your deployment, contact your Genesys representative.

Custom Messages tab

Use the Custom Messages tab to add and manage chat messages.

Nick Name (optional) is the name that chat contacts will see as being the sender of the custom chat message. You can enter a name, select a variable, or leave this field blank.

Click Add Message to enter the value of the message. If you want to specify the value with a variable, select Var and choose the appropriate variable.

Des chat custom message.png

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