Book Scheduled Callback V2
From Genesys Documentation
This block can be used to book a scheduled callback.
- You must use this block in connection with the callback feature. See the Callback V2 block page for more information.
Use this block to book a scheduled callback.
Select the input Type and Value for the following parameters (this step is mandatory):
- Virtual Queue
- Phone Number
- Desired Time Slot (this must be in ISO-8601 format, i.e. YYYY-MM-DD)
- Target Skill Expression