Data Tables Dashboard
From Genesys Documentation
This dashboard displays the disposition data of your applications in a table.
Related documentation:
Reports on this dashboard
Count Over Time
(See the Summary dashboard page for a description of this report.)
Filter
(See the Application Details dashboard page for a description of this panel.)
Data Table
This report organizes the application disposition information into a table view. It groups the dispositions by category so you can see:
- the number of sessions that took place (#)
- the average duration (in seconds) for each session (AD)
- the percentage count of sessions (%)
You can then use the options to toggle the results By Month, By Day, or By Hour to get a more detailed look at the final results of your calls.
Important
By Hour is only available if the given time window is within two days.