Provisioning overview

Learn about the steps involved in provisioning Digital Channels AI Connector.

Related documentation:

• How Digital Channels works
• Suite-level guide
• All services
• Digital Channels Release Notes

RSS:

• For private edition

Provisioning AI Connector webhook to Digital Channels

To receive and analyse chat messages, AI Connector functions as a webhook for interactions in Digital Channels. As Digital Channels is unaware of where AI Connector is available, register AI Connector with Digital Channels. This process includes two parts:

1. Verify AI Connector Webhook
2. Registering Webhook to Digital Channels

Verifying AI Connector webhook

AI Connector webhook is deployed at ${CONF.athena.server.apiPrefix}/agent-assist-chat/messages

Verifying the webhook returns the HTTP status code as 200 with status PAYLOAD_SIGNATURE_CHECK_FAILED

Registering webhook to Digital Channels

The webhook target name for Digital Channels is ai-connector

It is a one-time process (per contact center) required to ensure that the AI Connector webhook URL is known and trusted to Digital Channels service. For registering the AI Connector webhook, send a request with the admin-level access credentials to Digital Channels.

Request:

curl --request POST 'https://{nexusUrl}/nexus/v3/provisioning/services/{ccid}/WebhookTransportTarget-ai-connector' \
--header 'Authorization: Bearer {accessToken}' \
--header 'Content-Type: application/json' \
--data '{
    "url": "{AI Connector webhook URL}"
}'