Before you begin
Find out what to do before deploying Digital Channels.
Limitations and assumptions
Digital Channels for private edition has the following limitations:
- Supports only a single-region model of deployment.
- Social media requires additional components that are not included in Digital Channels.
Download the Helm charts
Digital Channels in Genesys Multicloud CX private edition includes the following containers:
The service also includes a Helm chart, which you must deploy to install all the containers for Digital Channels:
See Helm charts and containers for Digital Channels for the Helm chart version you must download for your release.
To download the Helm chart, navigate to the nexus folder in the JFrog repository. For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.
Install the prerequisite dependencies listed in the Third-party services table before you deploy Digital Channels.
|Redis||6.x||Redis Enterprise Operator||Redis Helm chart||Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode.||No||Digital Channels supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS) mode.|
|PostgreSQL||11.x||Relational database.||Optional||No support for enforced SSL.|
Digital Channels uses PostgreSQL and Redis to store all data.
For general network requirements, review the information on the suite-level Network settings page.
Digital Channels has dependencies on the following Genesys services:
- Genesys Authentication
- Web Services and Applications
- Tenant Microservice
- Universal Contact Service
For detailed information about the correct order of services deployment, see Order of services deployment.