Before you begin

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This topic is part of the manual Digital Channels Private Edition Guide for version Current of Digital Channels.

Find out what to do before deploying Digital Channels.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Limitations and assumptions

Digital Channels for private edition has the following limitations:

  • Supports only a single-region model of deployment.
  • Social media requires additional components that are not included in Digital Channels.

Download the Helm charts

Digital Channels in Genesys Multicloud CX private edition includes the following containers:

  • nexus
  • hubpp
  • tenant_deployment

The service also includes a Helm chart, which you must deploy to install all the containers for Digital Channels:

  • nexus

See Helm charts and containers for Digital Channels for the Helm chart version you must download for your release.

To download the Helm chart, navigate to the nexus folder in the JFrog repository. For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.

Third-party prerequisites

Install the prerequisite dependencies listed in the Third-party services table before you deploy Digital Channels.

Third-party services
Name Version OpenShift GKE Purpose Shared service? Notes
Redis 6.x Redis Enterprise Operator Redis Helm chart Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode. NoDigital Channels supports Redis deployed in either cluster (TLS) or non-cluster (non-TLS) mode.
PostgreSQL 11.x Relational database. OptionalNo support for enforced SSL.

Storage requirements

Digital Channels uses PostgreSQL and Redis to store all data.

Network requirements

For general network requirements, review the information on the suite-level Network settings page.

Genesys dependencies

Digital Channels has dependencies on the following Genesys services:

  • Genesys Authentication
  • Web Services and Applications
  • Tenant Microservice
  • Universal Contact Service
  • Designer

For detailed information about the correct order of services deployment, see Order of services deployment.