Provision API keys

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This topic is part of the manual Digital Channels Private Edition Guide for version Current of Digital Channels.

Learn how to provision API keys for Digital Channels.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.
Important
“Nexus” is the simplified name we use for the Digital Channels application and nodes, so you’ll see that name referenced throughout this document.
Complete the steps on this page to provision API keys for Digital Channels.

Prerequisites

Review the Prerequisites table and make sure you have all the listed information before you get started. The values in this table are referenced later by the name in the Variable column.

Prerequisites
Parameter Variable Type Example Notes
Auth URL $authURL HTTPS URL string https://auth.mydomain.com Host of the Auth Services load balancer.
Contact Center ID $ccId string 578ec98e-f07c-46ad-9675-f36c22f3ba9f The contact center ID provisioned in Web Services and Applications. If you don't have this ID, see Get contact center ID from GWS below.
GWS admin username $gwsAdminName string ops The GWS ops credentials. See Provision Genesys Web Services and Applications.
GWS admin password $gwsAdminPass string ops The GWS ops credentials. See Provision Genesys Web Services and Applications.
Digital Channels FQDN URL $nexusURL HTTPS URL string https://nexus.mydomain.com The fully qualified domain name (FQDN) for Digital Channels.
Tenant Name $tenantName string premise_tenant The tenant name you used as <$tenantName/$ccId> in the Enable Nexus UX step.
Tenant User $tenantUser string nexus The Person username from your tenant configuration. See Create a Person object.
Tenant User Password $tenantUserPassword string nexus_password The Person password from your tenant configuration. See Create a Person object.

Tenant API keys

Important
Use a REST client or curl utility to make the requests explained on this page. Make sure to substitute the variables - prefixed with '$' - with their values.
Each API key you provision has a tenant or a set of tenants to which it is provisioned. The API key is also associated with a set of permissions. In the example below, we create a tenant API key with consumer chat API key permissions. Complete the steps below to provision an API key. First, get the authentication token by sending a POST request to GWS:
curl --user nexus_client:<client secret token> --request POST '$authURL/auth/v3/oauth/token' \  
--header 'Content-Type: application/x-www-form-urlencoded' \
--data-urlencode 'username=$ccId\\$tenantUser' \
--data-urlencode 'client_id=nexus_client' \
--data-urlencode 'grant_type=password' \
--data-urlencode 'password=$tenantUserPassword'
The expected response:
{"access_token":"<$outGWSAccessToken>","token_type":"bearer","refresh_token":"<refresh_token>","expires_in":43199,"scope":"*"}
As an output of this step, you will have the GWS access token for the tenant:
Parameter Variable Type Example Notes
Tenant GWS access token $outGWSAccessToken UUID string 9b7682b7-cbce-422f-9bbb-ecda85e61695 The access_token from the response example.

To provision the API key, send a POST request to Digital Channels:

curl --request POST '$nexusURL/nexus/v3/apikeys' \
--header 'Authorization: $outGWSAccessToken' \
--header 'Content-Type: application/json' \
--data '{
    "enabled": true,
    "tenant": "$ccId",
    "name": "API key for $tenantName",
    "permissions": [
        "nexus:consumer:chat"
    ]
}'
The expected response:
{
    "id": "<Your new created API key>",
    "tenant": "$ccId",
    "name": "API key for $tenantName",
    "permissions": [
        "nexus:consumer:chat"
    ],
    "enabled": true,
    "created": "<Date and time of creation>",
    "revoked": false,
    "expires": false,
    "createdby": "<User who created this API key>",
    "capacity": 120,
    "frequency": 60
}

As an output of this step, you will have the tenant API key:

Parameter Variable Type Example Notes
Tenant API Key $apikey UUID string 9b7682b7-cbce-422f-9bbb-ecda85e61695 The <Your new created API key> from the response example

Cluster API keys

Complete the following steps to provision a cluster (multi-tenant) API key.

First, get the cluster authentication token by sending a POST request to GWS:
curl --user nexus_client:<client secret token> --request POST '$authURL/auth/v3/oauth/token' \  
--header 'Content-Type: application/x-www-form-urlencoded' \
--data-urlencode 'username=$gwsAdminName' \
--data-urlencode 'client_id=nexus_client' \
--data-urlencode 'grant_type=password' \
--data-urlencode 'password=$gwsAdminPass'
The expected response:
{"access_token":"<$outClusterGWSAccessToken>","token_type":"bearer","refresh_token":"<refresh_token>","expires_in":43199,"scope":"*"}

As an output of this step, you will have the cluster GWS access token:

Parameter Variable Type Example Notes
Cluster GWS access token $outClusterGWSAccessToken UUID string 9b7682b7-cbce-422f-9bbb-ecda85e61695 The access_token from the response example.
To provision the API key, send a POST request to Digital Channels:
curl --request POST '$nexusURL/nexus/v3/apikeys' \
--header 'Authorization: $outClusterGWSAccessToken' \
--header 'Content-Type: application/json' \
--data '{
    "enabled": true,
    "tenant": "*",
    "name": "Cluster API key",
    "permissions": [
        "nexus:cluster:*"
    ]
}'
The expected response:
{
    "id": "<Your new created Cluster API key>",
    "tenant": "*",
    "name": "Cluster API key",
    "permissions": [
        "nexus:cluster:*"
    ],
    "enabled": true,
    "created": "<Date and time of creation>",
    "revoked": false,
    "expires": false,
    "createdby": "<User who created this APi key>",
    "capacity": 120,
    "frequency": 60
}
As an output of this step, you will have the cluster API key:
Parameter Variable Type Example Notes
Cluster API Key $clusterApikey UUID string 9b7682b7-cbce-422f-9bbb-ecda85e61695 The <Your new created Cluster API key> from the response example

Designer API key

First, follow the instructions above to create a dedicated Designer API key. Set permissions as:

"permissions": [ "nexus:designer:chat" ]
Genesys recommends creating a separate key from the consumer chat API key so that you can update your consumer API key without impacting Designer applications.
curl --request POST '$nexusURL/nexus/v3/apikeys' \
--header 'Authorization: $outGWSAccessToken' \
--header 'Content-Type: application/json' \
--data '{
    "enabled": true,
    "tenant": "$ccId",
    "name": "Designer API key",
    "permissions": [
        "nexus:designer:chat"
    ]
}'
The expected response:
{
    "id": "<Your new created API key>",
    "tenant": "$ccId",
    "name": "Designer API key",
    "permissions": [
        "nexus:designer:chat"
    ],
    "enabled": true,
    "created": "<Date and time of creation>",
    "revoked": false,
    "expires": false,
    "createdby": "<User who created this APi key>",
    "capacity": 120,
    "frequency": 60
}

As an output of this step, you will have the specific tenant API key:

Parameter Variable Type Example Notes
Designer API Key $designerApikey UUID string 9b7682b7-cbce-422f-9bbb-ecda85e61695 The <Your new created API key> from the response example