Workspace Web Edition Private Edition Guide

Find links to all the topics in this guide.

Related documentation:

• How Agent Workspace works
• All services
• Workspace Web Edition Release Notes

RSS:

• For private edition

Workspace Web Edition is a service available with the Genesys Multicloud CX private edition offering.

Overview

Learn more about Workspace Web Edition, its architecture, and how to support high availability and disaster recovery.

• About Workspace Web Edition
• Architecture
• High availability and disaster recovery

Configure and deploy

Find out how to configure and deploy Workspace Web Edition.

• Before you begin
• Configure Workspace Web Edition
• Provision Workspace Web Edition
• Deploy Workspace Web Edition

Upgrade, roll back, or uninstall

Find out how to upgrade, roll back, or uninstall Workspace Web Edition.

• Upgrade, rollback, or uninstall Workspace Web Edition

Observability

Learn how to monitor Workspace Web Edition with metrics and logging.

• Observability in Workspace Web Edition
• Workspace Web Edition metrics and alerts
• Logging

Feature Configuration

Learn how to configure specific application features.

• Agent Assist integration
• Rich message support in History views