About Workspace Web Edition

Learn about Workspace Web Edition and how it works in Genesys Multicloud CX private edition.

Related documentation:

• How Agent Workspace works
• Suite-level guide
• All services
• Workspace Web Edition Release Notes

RSS:

• For private edition

Workspace Web Edition Agent Workspace enables contact center agents and supervisors to communicate with customers and team members through phone calls, Outbound Campaigns, and Genesys Digital channels, such as chat, email, social media, SMS, WhatsApp, and workitems. Supervisors can use Workspace to monitor and coach their teams.

Agent Workspace lets contact center agents and supervisors:

• communicate with customers and team members through phone calls and Outbound Campaigns and Genesys Digital channels, including voice, chat, email, social media, SMS, WhatsApp, and workitems
• get help from team members
• meet contact center expectations and personal KPIs
• find and manage contact information
• retrieve work from personal and group workbins
• search for existing interactions
• provide standard responses
• engage in co-browsing your corporate website
• track customer journeys

Cloud platform support

Workspace Web Edition is supported on the following cloud platforms:

• Azure Kubernetes Service (AKS)
• Google Kubernetes Engine (GKE)

See the Agent Workspace and Gplus Adapter Release Notes for information about when support was introduced.