Provision Genesys Engagement Service
Learn how to provision Genesys Engagement Service.
For basic provisioning of GES to support the use of callback, see Provisioning Callback in Designer.
Guidance on how to configure Click-to-Call-In, CAPTCHA, Push Notifications, and other more advanced use cases can be found in the Callback Administrator's Guide.
You must assign users to specific Roles and Access Groups for access to the Callback UI. Genesys Callback uses Role-based-access-control (RBAC) to allow and restrict users' activities within the Callback UI. For more information about Callback-related Roles and Access Groups, see Controlling user access.