Provision Genesys Engagement Service

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This topic is part of the manual Genesys Callback Private Edition Guide for version Current of Callback.


Learn how to provision Genesys Engagement Service.

Early Adopter Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Early Adopter Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.

Provision GES

For basic provisioning of GES to support the use of callback, see Provisioning Callback in Designer.

Guidance on how to configure Click-to-Call-In, CAPTCHA, Push Notifications, and other more advanced use cases can be found in the Callback Administrator's Guide.

You must assign users to specific Roles and Access Groups for access to the Callback UI. Genesys Callback uses Role-based-access-control (RBAC) to allow and restrict users' activities within the Callback UI. For more information about Callback-related Roles and Access Groups, see Controlling user access.