Deprecation: AI Forecasting

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Announcement date Deprecation date Associated product deprecations
October 8, 2021 April 8, 2022 View


As of April 8, 2022, the AI-powered Forecasting feature will be deprecated in Genesys Multicloud CX and Genesys Engage on-premises deployments.

The market demand for this feature did not meet expectations, and support for this feature does not fit into future product architecture and design.

Am I affected?

If you use AI-powered Forecasting, this feature will not be available in the latest WFM Web Forecasting UI after the depreciation date.

Some WFM options used to enable this functionality will be disabled on the deprecation date.

How can I prepare for this deprecation?

Switch to using the native forecasting methods (EAE, UME, template-based, copy historical data, or use value).

What if I need help or have questions?

If you need help or have questions about this depreciation, reach out to your Customer Success Manager (Genesys Advisor) or contact Genesys Customer Care (My Support).

Contact My Support.