From Genesys Documentation
Click on any of the following to see the documentation for that version:
Release Notes
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Shape a customer's journey
Integrate with third-party products
Developer resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes. See also the following links and search for Predictive Engagement.Genesys Engage Cloud
Genesys Engage Premises
Videos
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources
Release Notes
Important
Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.
Videos
Review solutions, best practices, and business scenarios
Track journey data
Create actions and action maps
Integrate with third-party products
Developer resources
Agent resources