Altocloud - Genesys Documentation

Altocloud

Altocloud is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Altocloud can predict real-time probability for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey. Altocloud offers service from the cloud and is compatible with PureCloud, PureConnect, and PureEngage platforms. Customers running a Genesys premises-based solution can integrate with Altocloud as a cloud service in a hybrid-based architecture.

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Current

Release Notes

Get Started

Administrator Resources

Solutions, best practices, and business scenarios

Altocloud with advanced chat routing

Event tracking

Developer Resources

Supervisor Features

Agent Resources

Integrations

Integrate with Genesys Widgets

Release Notes

PureEngage Cloud

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PureEngage Premises

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See also:

Get Started

Administrator Resources

Event tracking

Developer Resources

Supervisor Features

Agent Resources

Integrations

All integrations

Integrate with Genesys Widgets

Cloud environments

Prerequisites

Hybrid and premises-based environments

Release Notes

Click the following link and search or filter for Altocloud:

Release Notes

Get Started

Administrator Resources

Event tracking

Developer Resources

Supervisor Features

Agent Resources

Integrations

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