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Click on any of the following to see the documentation for that version:

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Release Notes

Important
Release Notes for Predictive Engagement features in Genesys Cloud CX are included in the Genesys Cloud CX Release Notes. For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Predictive Engagement.

Release Notes

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Get started

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Videos



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Review solutions, best practices, and business scenarios


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Track journey data


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Create actions and action maps

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Integrate with third-party products

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See reports and analytics

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Developer resources

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Agent resources

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