Release Notes

Release Notes

Get started

• Altocloud overview
• Administrators
• Developers
• Agents
• Prerequisites
• Supported browsers
• Required PureCloud domains
• Settings
• Integration with Widget - Version 2
• FAQs
• Glossary
• Compliance

Videos

• Deploy the tracking snippet with GTM
• Action maps/web chats
• Content offers
• Webhooks
• Segment customers with an event tag (6 secs)
• Segment customers based on search queries

Track journey data

• About tracking
• Segments
• Outcomes
• Conditions
• About journey data
• Live Now
• Event tracking with tag managers

Build actions and action maps

• Actions
• Action Library
• Web chats
• Content offers
• Webhooks
• Architect flow actions
• Action maps

Third-party integrations

• Salesforce lead creation and campaign attribution

See results

• Analytics
• Availability of analytics data
• Action Map Performance report
• Visitor Activity report

Solutions, best practices, and business scenarios

• Altocloud with advanced chat routing
• Use Google Tag Manager with Altocloud
• Use Adobe Launch with Altocloud

Developer resources

• Journey JavaScript SDK
• Methods
• Web Tracking API
• Form Tracking API
• Map traits

Agent resources

• An agent's experience in PureCloud
• Customer summary
• Visit journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users

Release Notes

Note: Release Notes for Predictive Engagement features in PureCloud are included in the PureCloud Release Notes.

PureEngage Cloud

See also the following links and search for Altocloud:

• Agent Desktop (V.9)
• Agent Setup

PureEngage Premises

See also the following links and search for Altocloud:

• Workspace Desktop Edition 8.5.135.05
• Workspace Desktop Edition 8.5.133.02

See also:

• Agent Pacing Service: November 18, 2018
• Genesys Altocloud Plugin for Workspace Desktop Edition

Get started

All PureEngage integrations

• Altocloud overview
• Administrators - Cloud
• Administrators - Premises
• Developers
• Agents
• Supported browsers
• Required PureCloud domains
• Settings
• FAQs
• Glossary
• Integration with Genesys Widgets
• Compliance

PureEngage Cloud

• Prerequisites

Hybrid and Premises

• Prerequisites
• Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide
• Agent Pacing Service Deployment Guide

Videos

• Deploy the tracking snippet with GTM
• Action maps/web chats
• Content offers
• Webhooks
• Segment customers with an event tag (6 secs)
• Segment customers based on search queries

Track journey data

• About tracking
• Segments
• Outcomes
• Conditions
• About journey data
• Live Now
• Event tracking with tag managers

Build actions and action maps

• Actions
• Action Library
• Web chats
• Content offers
• Webhooks
• Architect flow actions
• Action maps

Third-party integrations

• Salesforce lead creation and campaign attribution

See results

• Analytics
• Availability of analytics data
• Action Map Performance report
• Visitor Activity report

Solutions, best practices, and business scenarios

• Use Google Tag Manager with Altocloud
• Use Adobe Launch with Altocloud

Developer resources

• Journey JavaScript SDK
• Methods
• Web Tracking API
• Form Tracking API
• Map traits

Agent resources

• An agent's experience in PureEngage
• Customer summary
• Visit journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users

Release Notes

Note: Release Notes for Predictive Engagement features in PureCloud are included in the PureCloud Release Notes.

For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Altocloud:

Release Notes

Get started

• Altocloud overview
• Administrators
• Developers
• Agents
• Supported browsers
• Prerequisites
• Required PureCloud domains
• Settings
• Configure widgets
• FAQs
• Glossary
• Compliance

Videos

• Deploy the tracking snippet with GTM
• Action maps/web chats
• Content offers
• Webhooks
• Segment customers with an event tag (6 secs)
• Segment customers based on search queries

Track journey data

• About tracking
• Segments
• Outcomes
• Conditions
• About journey data
• Live Now
• Event tracking with tag managers

Build actions and action maps

• Actions
• Action Library
• Web chats
• Content offers
• Webhooks
• Architect flow actions
• Action maps

Third-party integrations

• Salesforce lead creation and campaign attribution

See results

• Analytics
• Availability of analytics data
• Action Map Performance report
• Visitor Activity report

Solutions, best practices, and business scenarios

• Use Google Tag Manager with Altocloud
• Use Adobe Launch with Altocloud

Developer resources

• Journey JavaScript SDK
• Methods
• Web Tracking API
• Form Tracking API
• Map traits

Agent resources

• An agent's experience in PureConnect
• Customer summary
• Visit journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users