Genesys Altocloud

Click on any of the following to see the documentation for that version:

• Current

Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.

Get Started

• Administrators
• Developers
• Agents

Release Notes

• Admin UI
• Agent UI
• Altocloud SDK

• Agent Pacing Service
• Genesys Altocloud Plugin for Workspace Desktop Edition

Administrator Resources

• Live now
• Segments
• Outcomes
• Action maps
• Settings
• GDPR

Developer Resources

• Developer's Guide and Altocloud SDK

Agent Resources

• Agent's Guide

Integrations

• Configure regions
• Integrate with Genesys Widgets

PureEngage On-Premises Integrations

• Prerequisites for PureEngage On-Premises Deployments
• Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide
• Agent Pacing Service Deployment Guide