Release Notes

Release Notes

Get started

• Altocloud overview
• Administrators
• Developers
• Agents
• Supported browsers
• Required PureCloud domains
• FAQs
• Glossary

Videos

• Deploy the tracking snippet with GTM
• Action maps/web chats
• Content offers
• Webhooks
• Segment customers with an event tag (6 secs)
• Segment customers based on search queries

Track journey data

• About tracking
• Segments
• Outcomes
• Conditions
• About journey data
• Live Now
• Customize event tracking

Build actions and action maps

• Actions
• Action Library
• Web chats
• Content offers
• Webhooks
• Action maps

See results

• Analytics
• Availability of analytics data
• Action Map Performance report
• Visitor Activity report

Solutions, best practices, and business scenarios

• Altocloud with advanced chat routing
• Use Google Tag Manager with Altocloud
• Use Adobe Launch with Altocloud

Developer resources

• Journey JavaScript SDK
• Methods
• Web Tracking API
• Form Tracking API
• Map traits

Agent resources

• An agent's experience in PureCloud
• Customer summary
• Visit journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users

Integrations

• Prerequisites
• Integrate with Genesys Widgets

Release Notes

PureEngage Cloud

Click the following links and search for Altocloud:

• Agent Desktop (V.9)
• Agent Setup

PureEngage Premises

Click the following links and search for Altocloud:

• Workspace Desktop Edition 8.5.135.05
• Workspace Desktop Edition 8.5.133.02

See also:

• Agent Pacing Service: November 18, 2018
• Genesys Altocloud Plugin for Workspace Desktop Edition

Get started

• Altocloud overview
• Administrators - Cloud
• Administrators - Premises
• Developers
• Agents
• Supported browsers
• Required PureCloud domains
• FAQs
• Glossary

Videos

• Deploy the tracking snippet with GTM
• Action maps/web chats
• Content offers
• Webhooks
• Segment customers with an event tag (6 secs)
• Segment customers based on search queries

Track journey data

• About tracking
• Segments
• Outcomes
• Conditions
• About journey data
• Live Now
• Customize event tracking

Build actions and action maps

• Actions
• Action Library
• Web chats
• Content offers
• Webhooks
• Action maps

See results

• Analytics
• Availability of analytics data
• Action Map Performance report
• Visitor Activity report

Solutions, best practices, and business scenarios

• Use Google Tag Manager with Altocloud
• Use Adobe Launch with Altocloud

Developer resources

• Journey JavaScript SDK
• Methods
• Web Tracking API
• Form Tracking API
• Map traits

Agent resources

• An agent's experience in PureEngage
• Customer summary
• Visit journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users

Integrations

All integrations

• Integrate with Genesys Widgets

Cloud environments

• Prerequisites

Hybrid and premises-based environments

• Prerequisites
• Genesys Altocloud Plugin for Workspace Desktop Edition Deployment Guide
• Agent Pacing Service Deployment Guide

Release Notes

Click the following link and search or filter for Altocloud:

• Release Notes

Get started

• Altocloud overview
• Administrators
• Developers
• Agents
• Supported browsers
• Required PureCloud domains
• FAQs
• Glossary

Videos

• Deploy the tracking snippet with GTM
• Action maps/web chats
• Content offers
• Webhooks
• Segment customers with an event tag (6 secs)
• Segment customers based on search queries

Track journey data

• About tracking
• Segments
• Outcomes
• Conditions
• About journey data
• Live Now
• Customize event tracking

Build actions and action maps

• Actions
• Action Library
• Web chats
• Content offers
• Webhooks
• Action maps

See results

• Analytics
• Availability of analytics data
• Action Map Performance report
• Visitor Activity report

Solutions, best practices, and business scenarios

• Use Google Tag Manager with Altocloud
• Use Adobe Launch with Altocloud

Developer resources

• Journey JavaScript SDK
• Methods
• Web Tracking API
• Form Tracking API
• Map traits

Agent resources

• An agent's experience in PureConnect
• Customer summary
• Visit journey map
• Searches performed
• Segments assigned
• Outcome scores
• Additional information
• Unknown users

Integrations

• Prerequisites
• Integrate with Genesys Widgets