Release Notes
Videos
- Predictive Engagement for Genesys Cloud
- Deploy the tracking snippet with GTM
- Action maps/web chats
- Content offers
- Webhooks
- Segment customers with an event tag (6 secs)
- Segment customers based on search queries
- Salesforce lead creation and campaign attribution: integration and data actions
- Salesforce lead creation and campaign attribution: example workflow
- Salesforce lead creation and campaign attribution: action map
Track journey data
Build actions and action maps
Third-party integrations
Solutions, best practices, and business scenarios
Developer resources
Release Notes
Note: Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes.
Genesys Engage cloud
See also the following links and search for Altocloud:
Genesys Engage Premises
See also the following links and search for Altocloud:
See also:
Get started
All Genesys Engage integrations
- Altocloud overview
- Administrators - Cloud
- Administrators - Premises
- Developers
- Agents
- Supported browsers
- Required Genesys Cloud domains
- Settings
- FAQs
- Glossary
- Prepare widgets for Altocloud
- Compliance
Genesys Engage cloud
Hybrid and Premises
Videos
- Predictive Engagement for Genesys Cloud
- Deploy the tracking snippet with GTM
- Action maps/web chats
- Content offers
- Webhooks
- Segment customers with an event tag (6 secs)
- Segment customers based on search queries
- Salesforce lead creation and campaign attribution: integration and data actions
- Salesforce lead creation and campaign attribution: example workflow
- Salesforce lead creation and campaign attribution: action map
Track journey data
Build actions and action maps
Third-party integrations
Solutions, best practices, and business scenarios
Developer resources
Release Notes
Note: Release Notes for Predictive Engagement features in Genesys Cloud are included in the Genesys Cloud Release Notes.
For Predictive Engagement features that are specific for PureConnect, click the following link and search or filter for Altocloud:
Videos
- Predictive Engagement for Genesys Cloud
- Deploy the tracking snippet with GTM
- Action maps/web chats
- Content offers
- Webhooks
- Segment customers with an event tag (6 secs)
- Segment customers based on search queries
- Salesforce lead creation and campaign attribution: integration and data actions
- Salesforce lead creation and campaign attribution: example workflow
- Salesforce lead creation and campaign attribution: action map
Track journey data
Build actions and action maps
Third-party integrations
Solutions, best practices, and business scenarios
Developer resources