Genesys Predictive Engagement integrates with third-party platforms using Genesys Cloud integrations, data actions, and Architect workflows.

Overview

Learn the purpose of Architect flow actions, review the process of creating Architect flow actions, and review a business scenario to understand how Architect flow actions work.

Prepare Genesys Cloud components

The first step in creating an Architect flow action is to configure an integration and configure its data action in Genesys Cloud.

Prepare Architect components

To use Architect to integrate Genesys Predictive Engagement with a third-party system, prepare a special type of flow called a workflow that calls a session ID. Genesys Predictive Engagement provides a predefined example workflow that you can use. You just need to import it and update the referential integrity constraints.