Video Gallery for Genesys Predictive Engagement

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View administrator videos.

Selected Videos

Create content offer overview
Example: Create an action map for a web chat offer
Example: How to create an action map
Example: Link a content offer to an action map
Prepare an action map to use an Architect flow action
Prepare the Salesforce Lead Creation and Campaign Attribution example workflow
Prepare the Salesforce integration and data actions
Segment based on how a visitor searches
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