As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.

Get started with Altocloud for PureConnect

From Genesys Documentation
Jump to: navigation, search

To use Genesys Predictive Engagement, PureConnect customers complete these initial tasks.

Complete the following procedures

  1. Verify prerequisites for PureConnect.
  2. Configure Altocloud in PureConnect.
  3. Review the supported browsers.
  4. Prepare the required Genesys Cloud domains.
  5. Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  6. Configure Web tracking.
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  7. Create segments
  8. Create outcomes.
  9. Build actions.
  10. Build action maps.
  11. Use LiveNow to see customer activity on your website

For more information