Required PureCloud domains

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In order for agents to view journey context data from Altocloud, specific PureCloud domains must be available.

Required domains for all implementations

As a cloud-based product, Altocloud needs access to various websites in order to work. When you implement Altocloud, be sure your network configuration allows access to the following domains:

  1. All of the PureCloud domains listed in the Domains and IP Addresses section of this article
  2. https://dhqbrvplips7x.cloudfront.net/
  3. The region-specific PureCloud domains listed in the following sections:

Notes about the required Altocloud domains

Domain Used for
https://api.mypurecloud API resources
https://apps.mypurecloud Non-cached static assets
https://journey-websockets.mypurecloud Real-time events
https://dhqbrvplips7x.cloudfront.net/ Cached static assets
https://journey-websockets.mypurecloud Altocloud-specific domain content
https://login.mypurecloud/ Logging in users

Americas (US East)

  • https://api.mypurecloud.com
  • https://apps.mypurecloud.com
  • https://journey-websockets.mypurecloud.com

Americas (US West)

  • https://api.usw2.pure.cloud
  • https://apps.usw2.pure.cloud
  • https://journey-websockets.usw2.pure.cloud

EMEA (Dublin)

  • https://api.mypurecloud.ie
  • https://apps.mypurecloud.ie
  • https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

  • https://api.mypurecloud.de
  • https://apps.mypurecloud.de
  • https://journey-websockets.mypurecloud.de

Asia Pacific (Sydney)

  • https://api.mypurecloud.com.au/
  • https://apps.mypurecloud.com.au/
  • https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

  • https://api.mypurecloud.jp/
  • https://apps.mypurecloud.jp/
  • https://journey-websockets.mypurecloud.jp/
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