Required Genesys Cloud CX domains

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For agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud CX domains must be available.

Required domains for all implementations

As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. When you implement Genesys Predictive Engagement, ensure that your network configuration allows access to the following domains:

Notes about the required Genesys Predictive Engagement domains

Domain Used for
https://api.mypurecloud API resources
https://apps.mypurecloud Non-cached static assets
https://journey-websockets.mypurecloud Real-time events
https://dhqbrvplips7x.cloudfront.net/ Cached static assets
https://login.mypurecloud/ Logging in users
https://login.use2.us-gov-pure.cloud Logging in users [Americas (US East 2)]


Americas (US East)

  • API domain: https://api.mypurecloud.com
  • Apps domain: https://apps.mypurecloud.com
  • Websocket domain: https://journey-websockets.mypurecloud.com

Americas (US East 2)

  • API domain: https://api.use2.us-gov-pure.cloud/
  • Apps domain: https://apps.use2.us-gov-pure.cloud/
  • Websocket domain: https://journey-websockets.use2.us-gov-pure.cloud/

Americas (US West)

  • https://api.usw2.pure.cloud
  • https://apps.usw2.pure.cloud
  • https://journey-websockets.usw2.pure.cloud

Americas (Canada)

  • https://api.cac1.pure.cloud
  • https://apps.cac1.pure.cloud
  • https://journey-websockets.cac1.pure.cloud

EMEA (Dublin)

  • https://api.mypurecloud.ie
  • https://apps.mypurecloud.ie
  • https://journey-websockets.mypurecloud.ie

EMEA (Frankfurt)

  • https://api.mypurecloud.de
  • https://apps.mypurecloud.de
  • https://journey-websockets.mypurecloud.de

EMEA (London)

  • https://api.euw2.pure.cloud
  • https://apps.euw2.pure.cloud
  • https://journey-websockets.euw2.pure.cloud

Asia Pacific (Mumbai)

  • https://api.aps1.pure.cloud
  • https://apps.aps1.pure.cloud
  • https://journey-websockets.aps1.pure.cloud

Asia Pacific (Seoul)

  • https://api.apne2.pure.cloud
  • https://apps.apne2.pure.cloud
  • https://journey-websockets.apne2.pure.cloud

Asia Pacific (Sydney)

  • https://api.mypurecloud.com.au/
  • https://apps.mypurecloud.com.au/
  • https://journey-websockets.mypurecloud.com.au/

Asia Pacific (Tokyo)

  • https://api.mypurecloud.jp/
  • https://apps.mypurecloud.jp/
  • https://journey-websockets.mypurecloud.jp/
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