About global settings

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Learn how to configure Genesys Predictive Engagement at a global (organizational) level.



Tracking settings

Configure how to track visitors as they move through your website. For example, you can specify the domains to track and configure web-related tracking settings, such as whether to exclude query parameters and track URL fragments.

Tracking snippet

Start tracking visitors on your website using the tracking snippet.


Feature coming soon: Web messaging

If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To start tracking visitors on your website, configure and deploy messenger instead.

Action settings

Configure frequency capping for presenting web chats and content offers to visitors during a single session.