Types of sessions

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session

A set of related events that involve a single user, within a given timeframe.

Feature coming soon!Learn about the types of sessions that Genesys Predictive Engagement uses to organize groups of related events.

Related pages:

Types of sessions

Genesys Predictive Engagement organizes data about each user's activity into sessions. In its simplest terms, a session is a set of related events that involve a single user, within a given timeframe.

Session type Examples Example events in the session
Web A user goes to your website and completes a form to place an online order.
  1. Go to the website.
  2. Go to the online order form.
  3. Complete the form.
  4. Submit the form.
Conversation A customer calls your help desk and speaks to an agent.

A customer accepts a web chat and the conversation routes to an agent.

  1. Call the help desk.
  2. Routes to an agent.
  3. Receive the resolution.
  4. End the call.
  5. Assign a wrap-up code.
Custom An order ships.
  1. Remove from inventory stock.
  2. Put on a plane.
  3. Deliver to a distribution center.
  4. Put on a truck.
  5. Deliver to customer's address.


For more information about each type of session, see: