Types of sessions

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A new session begins when a user visits your website. The session lasts until the user leaves the website, or until there is 30 minutes of inactivity.

This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Feature coming soon!Learn about the types of sessions that Altocloud uses to organize groups of related events.

Related pages:

Types of sessions

Altocloud organizes data about each user's activity into sessions. In its simplest terms, a session is a set of related events that involve a single user, within a given timeframe.

Session type Examples Example events in the session
Web A user goes to your website and completes a form to place an online order.
  1. Go to the website.
  2. Go to the online order form.
  3. Complete the fields in the form.
  4. Click the submit button.
Conversation A customer calls your help desk and talks with an agent.

A customer accepts a web chat and is routed to an agent.

  1. Call the help desk.
  2. Be routed to an agent.
  3. Receive the resolution.
  4. End the call.
  5. Be assigned a wrap-up code.
Custom An order is shipped.
  1. Removed from inventory stock.
  2. Put on a plane.
  3. Delivered to a distribution center.
  4. Put on a truck.
  5. Delivered to a customer's address.

For more detailed information about each type of session, see: