Altocloud Glossary

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Glossary of terms for Altocloud

Name Description
action map The definition of how Genesys Altocloud will interact with a visitor based on the visitor's matching segments and your preferred outcomes. For more information, see Action maps.
customer journey The history of a visitor's activity on your website and with your agents
journey optimization logic The combination of segments, outcomes, and action maps that improve Altocloud's AI capabilities. For more information, see
journey patterns Actions on your website that all the visitors in a particular segment have taken. Examples of journey patterns are completing a form or visiting a specific webpage.
outcome A business goal that you want to track and achieve. For more information, see Outcomes.
probability A percentage that indicates how likely a customer is to do something. The higher the probability, the more likely the outcome. For example, if the outcome is “buy a t-shirt,” and the probability is 80%, then a customer is 80% likely to buy the t-shirt.
probability score The numerical value that Genesys Altocloud assigns to a customer based on the likelihood that they will achieve a given business outcome.
segment A group of visitors that share similar behavior or characteristics. For more information, see Segments.
visitor A person who is looking at your website. A visitor may or may not correspond to an existing customer record.
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