Get started with Altocloud for Genesys Cloud

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Genesys Cloud customers should complete these initial tasks in order to use Altocloud.

Complete the following procedures

  1. Fulfill prerequisites for Altocloud feature enablement, license, permissions, and widget configuration and deployment on your website.
  2. Learn about Altocloud's tracking capabilities. Then update your webpages with the Altocloud tracking snippet.
  3. Configure web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Altocloud is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  1. Create segments.
  2. Create outcomes.
  3. Build actions.
  4. Build action maps.


For more information