Get started with Altocloud for Genesys Cloud

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

To use Altocloud, Genesys Cloud customers complete these initial tasks.

Complete the following procedures

  1. Fulfill prerequisites for Altocloud feature enablement, license, permissions, and widget configuration and deployment on your website.
  2. Review the supported browsers.
  3. Prepare the required Genesys Cloud domains.
  4. Learn about Altocloud's tracking capabilities. Then update your webpages with the Altocloud tracking snippet.
  5. Configure web tracking.
    Initially, configure only the allowed domains. Then use Live Now to verify that Altocloud is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  6. Create segments.
  7. Create outcomes.
  8. Build actions.
  9. Build action maps.

For more information