Learn how to search for, create, edit, duplicate, and delete segments.
- Configure the following permissions in Genesys Cloud:
- Journey > Segment >Add , Delete, Edit, View
View segments list
Name: Segment name.
Updated: Date the segment was last modified in Predictive Engagement.
Description: Segment description.
Type: Segment type (such as session or customer).
Active: Indicates whether the segment is ready to match visitors on your website.
Color: Background color to use when displaying the segment name (for example, in Live Now and the Action Map Report).Options: Menu of options available for the segment, such as edit, delete, and duplicate.
Search for segments
Type one or more characters (not case-sensitive) for which to search. As you type, only the segments that match your criteria appear in the list.A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.
Create a segment
Edit a segment
Duplicate a segment
Delete a segment
Journey Segments view
To learn how well you are engaging specific segments of visitors, see the Journey Segments view in the Genesys Cloud Resource Center.