About journey data

From Genesys Documentation
Jump to: navigation, search

visitors

People looking at your website. Also called users. A visitor may or may not correspond to an existing customer record.

customer journey

The history of a customer's activity on your website and with your agents.

customer journey

The history of a customer's activity on your website and with your agents.

Learn what types of customer journey data you and your agents can see about a visitor's interactions with your website.