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About journey data
From Genesys Documentation
People looking at your website. Also called users. A visitor may or may not correspond to an existing customer record.
The history of a customer's activity on your website and with your agents.
The history of a customer's activity on your website and with your agents.
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Learn what types of customer journey data you and your agents can see about a user's interactions with your company.
Customer journey data
Learn what types of customer journey data you and your agents can see about the visitors on your website.