About journey data

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visitors

People looking at your website. Also called users. A visitor may or may not correspond to an existing customer record.

customer journey

The history of a customer's activity on your website and with your agents.

customer journey

The history of a customer's activity on your website and with your agents.

This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn what types of customer journey data you and your agents can see about a user's interactions with your company.