About journey data
From Genesys Documentation
People looking at your website. Also called users. A visitor may or may not correspond to an existing customer record.
The history of a customer's activity on your website and with your agents.
The history of a customer's activity on your website and with your agents.
Learn what types of customer journey data you and your agents can see about a user's interactions with your company.
Customer journey data
Learn what types of customer journey data you and your agents can see about the visitors on your website.