Billing and usage

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Understand how you can monitor your usage charges for Genesys Predictive Engagement events.


  • Any of the following Billing permissions:
    • Billing > All Permissions
    • Billing > Subscription > Add
    • Billing > Subscription > View

About your usage

We price Genesys Predictive Engagement on a per-event basis. Genesys Predictive Engagement, measures usage for the following types of events:

View your usage

Monitor your Genesys Predictive Engagement usage in the Subscription section of Genesys Cloud CX.

Usage counts update daily. When you view your usage, you see the total number of events as of the previous day.

For more information about your event pricing, see View your billing and usage summary.

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