Examples of segments
From Genesys Documentation
Review examples of segments to get ideas for your own segments.
Segment based on how a user searches
You can add visitors to segments based on their search queries.
- Under Visitor journey, in the list, select Search query.
- In the operator list, select your operator.
- In the box, type the words or phrases that match the visitor to the segment. Separate items with commas.
ImportantDue to frequent updates, the user interface in the accompanying video may appear different in your environment.