Examples of segments
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Review examples of segments to get ideas for your own segments.
Segment based on how a visitor searches
To add visitors to segments based on their search queries, define a "Search query" attribute. For more information, see Visitor journey attributes.
ImportantBecause of frequent updates, the user interface in the accompanying video may appear different in your environment.