About segments

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how to identify (segment) users based on their shared characteristics. Later, you design action maps to engage specific segments of users and then filter by segments to evaluate how well you are engaging them.


Build and maintain segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.

Attributes and operators

Conditions are the criteria by which Altocloud assigns users to segments. Every condition must have an operator.