Searches performed (admin view)

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This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

In Live Now, learn how to see what a customer has searched for on your website. This gives you insight into their specific questions and prepares you to better answer them.


  • Configure the following permissions in Genesys Cloud:
    • Journey > Customer > View (to see information about existing customers)
    • Journey > Event > View (to see events on the customer journey map)
    • Journey > Visit > View (to see live tracking information about visitors who are currently on your website)

View searches performed


Each time a user searches your site, the URL for your webpage changes. Since Altocloud tracks URL changes, the information about each user's specific searches can be displayed to your agents under Searches performed.
In order for this to work, you must configure your URL search parameter in your site search settings.

View search details in the visit journey map


In the visit journey map, hover over a search icon to see what the customer searched for.