Searches performed (admin view)
From Genesys Documentation
In Live Now, learn how to see what a customer has searched for on your website. This gives you insight into their specific questions and prepares you to better answer them.
- Configure the following permissions in Genesys Cloud:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View searches performed
Each time a user searches your site, the URL for your webpage changes. Since Altocloud tracks URL changes, the information about each user's specific searches can be displayed to your agents under Searches performed.
ImportantIn order for this to work, you must configure your URL search parameter in your site search settings.