About analytics

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Learn how to evaluate how customers use your website and determine how effective your action maps are.

Availability of analytics data

Understand how Genesys Predictive Engagement's machine learning processes user data for reports. Learn when data results are available to you. Understand how you can select the granularity of data that appears in reports.


Review the available reports in Genesys Predictive Engagement.

Billing and usage

View your billing and usage information.