Learn how to search for, create, edit, duplicate, and delete outcomes.
- Configure the following permissions in Genesys Cloud CX:
- Journey > Outcome >Add , Delete, Edit, View
View outcomes list
Name: Outcome name.
Updated: Date the outcome was last modified in Predictive Engagement.
Description: Outcome description.
Active: Indicates whether the outcome is ready to use on your website.Options: Menu of options available for the outcome, such as edit, delete, and duplicate.
Search for outcomes
Type one or more characters (not case-sensitive) for which to search. As you type, only the outcomes that match your criteria appear in the list.A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.
Create an outcome
Edit an outcome
Duplicate an outcome
Delete an outcome
View outcome report
To learn how well you are engaging specific segments of visitors, click the Outcome Reporting can be found here menu option.
|Action Maps||Number of action maps that have assisted in an outcome achievement.|
|Achieved||Number of times that the outcome was achieved.|
|Achieved w/ Action||Number of outcomes achieved that were associated to a web action (such as, web chat or content offer).|
|Achieved w/ Action %||Percent of actions that achieved the outcome (Achieved with Action / number of actions).|
|Segments||Number of segments that achieved the outcome.|
|Active||Indicates whether the outcome is ready to use on your web site.|
|Updated||Date the outcome was last modified.|
For more information about Journey Outcomes, see the Journey Outcomes view in the Genesys Cloud CX Resource Center.