Outcomes view

From Genesys Documentation
Jump to: navigation, search

Learn how to search for, create, edit, duplicate, and delete outcomes.

Prerequisites

Search for outcomes

1

Type one or more characters (not case-sensitive) for which to search. As you type, only the outcomes that match your criteria appear in the list.

A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.

Create an outcome

1

To create an outcome, click Create outcome and then follow the instructions in Create outcomes.

Edit an outcome

1

To modify an outcome, search for it and then click the Edit menu option. Follow the instructions in Manage outcomes.

Duplicate an outcome

1

To simplify the process of creating an outcome, you can duplicate an existing outcome. Search for the outcome to duplicate and then click the Duplicate menu option. The duplicate outcome displays in edit mode. Specify a new name for the duplicate outcome and then modify the remaining information as appropriate.
Important
Genesys Predictive Engagement scores the new outcome independently from the original outcome based on visit data gathered after you save and activate the new outcome. If you edit any of the conditions for the outcome, click the checkmark for each changed condition before you save the outcome.

Delete an outcome

1

To delete an outcome permanently, search for the outcome, click the Delete menu option, and then confirm.
Important
Deletion is permanent. To suspend the outcome from use temporarily, deactivate it instead.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Outcomes (2020-12-05 18:55:15)"