Learn how to search for, create, edit, duplicate, and delete outcomes.
- Configure the following permissions in Genesys Cloud CX:
- Journey > Outcome >Add , Delete, Edit, View
View outcomes list
Name: Outcome name.
Updated: Date the outcome was last modified in Predictive Engagement.
Description: Outcome description.
Active: Indicates whether the outcome is ready to use on your website.Options: Menu of options available for the outcome, such as edit, delete, and duplicate.
Search for outcomes
Type one or more characters (not case-sensitive) for which to search. As you type, only the outcomes that match your criteria appear in the list.A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.
Create an outcome
Edit an outcome
Duplicate an outcome
Delete an outcome
Journey Outcomes view
To learn how well you are engaging specific segments of visitors, see the Journey Outcomes view in the Genesys Cloud CX Resource Center.