Genesys Predictive Engagement Administrator's Guide

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The following topics are defined for this manual but are not included in the list of topics: Web chats, OAuth client, Clickstream settings, Users, Account settings, Deploy the tracking snippet, Get started, SOC 2, Genesys Engage Prerequisites, Visitor details, About the data we track, About conditions, About settings, About customers, About segments and outcomes, About compliance and data, Genesys Engage Premises, Genesys Cloud, Route chats (Genesys Cloud), Route chats (Genesys Engage), Route chats (PureConnect), Visitor journey attributes, Journey attributes, Genesys Engage cloud, Campaign attributes, Visitor attributes, Smart tags - Deprecated, Segment based on a smart tag, Segment based on a smart tag, About conditions, About settings, Custom attributes, Operators, Build conditions, Best practices, About event tracking, Examples of event tags, Scenario: Users who scroll, Scenario: Users who wait, Scenario: 6-second timer, Google Tag Manager, Adobe Launch, Engage, Configuration options, Troubleshoot, Webhooks overview, Monitor a webhook, Scenario: Spa booking, Webhooks in the Action Library, Prepare Genesys Cloud, How actions work, Create a webhook, Create content offers, Monitor content offers, Content offers in the Action Library, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud, Prepare Architect, Prepare Predictive Engagement, Monitor, About attributes, Create attributes, How throttling works, Monitor web chat performance, Manage outcomes
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Genesys Predictive Engagement for your organization.

Get started

Get started implementing Genesys Predictive Engagement in your organization.

Track journey events

Learn how to start tracking with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of customers and their trackable behaviors.

Build actions and action maps

Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to create action maps that use actions to engage customers and further business goals.

See results

Learn about the analytics capabilities that Genesys Predictive Engagement provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Review these articles to improve and extend your use of Genesys Predictive Engagement.


Learn Genesys Predictive Engagement terminology.

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