Genesys Predictive Engagement Administrator's Guide

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The following topics are defined for this manual but are not included in the list of topics: Create a web chat offer, Deploy the tracking snippet, Genesys Multicloud CX Prerequisites, About the data we track, Visitor journey attributes, Journey attributes, Action Map Performance, Genesys Multicloud CX, Campaign attributes, Visitor attributes, Custom attributes, Operators, Specify webpages to trigger on, Route to agent queue, Set the priority, Define the triggers, View content offers, Create a content offer, Monitor content offers, Content offers overview, Third-party integrations overview, Salesforce lead creation and campaign attribution, Prepare Genesys Cloud CX, Prepare Architect, Configure an advanced orchestration flow action, Monitor, About attributes, Create attributes, Select a schedule, How throttling works, Monitor web chat performance, Content offer lifecycle, Web chat lifecycle, Monitor web messaging performance, Configure and deploy Messenger, Web messaging overview, Web chat overview, Override global frequency capping, Create a web messaging offer, Configure a content offer action map, Migrate from web chat offers to web messaging offers, Action map reports, Entities limit, Web tracking limits, Conversation sessions
This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Genesys Predictive Engagement for your organization.

Get started

Get started implementing Genesys Predictive Engagement in your organization.

Track journey events

Learn how to start tracking visitors on your website with Genesys Predictive Engagement. Then, learn about the tools for identifying and organizing types of visitors and their trackable behaviors.

Create actions and action maps

Learn about the types of actions available in Genesys Predictive Engagement. Learn how to create action maps that use actions to engage visitors and further your business goals.

See results

Learn about the analytics capabilities that Genesys Predictive Engagement provides.

Third-party integrations

Use an Architect flow action to send journey context data information to third-party systems using a special type of Architect workflow.

Solutions, best practices, and business scenarios

Review these articles to improve and extend your use of Genesys Predictive Engagement.

Pre-configured settings

Learn about the pre-configured settings that Genesys Predictive Engagement contains. The settings cannot be edited.



Glossary

Learn Genesys Predictive Engagement terminology.

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