Trigger an action map

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session

A new session begins when a user visits your website. The session lasts until the user leaves the website, or until there is 30 minutes of inactivity.

qualified

When a trigger determines that Altocloud should offer an action map to a user, the action map is qualified for that user.

This topic is part of the manual Altocloud Administrator's Guide for version Current of Altocloud.

Learn how to define the condition that causes Altocloud to offer an action map to a particular user.

Prerequisites

About triggering action maps

When you create an action map, you specify the conditions, or triggers, that will make it qualified for a user. Possible triggers include:

Important
  • If multiple action maps are¬†qualified, the priority of each action map determines which one is offered to the user. For more information, see Set the priority and How actions work.
  • A customer cannot qualify for the same action map multiple times in a single session.

Trigger based on segment match

1

To trigger the action map based on the segment that the customer belongs to:

  1. Under Select trigger, click Segment match.
  2. Click Show details.
  3. Click Select segments.
  4. Search for segments by name or description.
  5. Select as many segments as you need.
    Important
    If you select multiple segments, then the action map triggers when a customer matches any of them.
  1. Click Done.

Trigger based on user activity

Important
  • In order to select events here, you must first deploy the Altocloud tracking snippet on the website you want to track. This enables you to trigger the action map based on pageview events.
  • To trigger an action map based on other events, use ac('record') to send Altocloud data about events you want to track.
  • If you specify multiple attributes, then the action map triggers when a customer matches all of them. Altocloud evaluates the attributes in the order in which you define them.


To trigger the action map based on what the user does:

  1. Under Select trigger, click User activity.
  2. Click Show details.
  3. Under Visitor journey, Web is automatically selected as the session type.
  4. In the Event details list, select the visitor journey attribute you want, and then click add details to complete the attribute definition using one of the supported operators.
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