Content offer lifecycle
State transitions for content offers
Content offer lifecycle states
The following table describes the lifecycle of a content offer, including the events that can occur and the data that is available for use with the Events Methods.
| State | Event | Description | Data available |
|---|---|---|---|
| offered | Web Actions Offered | Visitor's activity qualifies an action map and the action map presents a content offer. | See Events methods with web actions. |
| accepted | Web Actions Accepted | Visitor accepts the offer (for example, clicks a Book now! button). This is a terminal state. | See Events methods with web actions. |
| rejected | Web Actions Rejected | Visitor rejects the offer (for example, clicks X or a No, but thank you button). This is a terminal state. | See Events methods with web actions. |
| errored | Web Actions Errored | An error occurred in the widget that prevented the engagement from occurring. Note: This event does not have a corresponding metric in the Action Map Performance Report. | See Events methods with web actions. In addition, the errorMessage field is available. |
| ignored | Web Actions Ignored | Visitor ignores the invitation (for example, navigates away from or around it). This is a terminal state. Note: This event does not have a corresponding metric in the Action Map Performance Report. | See Events methods with web actions. |
Terminal states for content offers
In the content offer lifecycle, certain states are terminal, or final, states. If a visitor goes to a webpage where an action map is set to trigger a content offer, the action map doesn't present the content offer when it's in a terminal state. This feature ensures that a visitor does not receive the same content offer after accepting the offer previously or after indicating that they are not interested.
Terminal states for content offers are:
- Accepted
- Rejected
- Ignored
For more information, see Define an action map's triggers.
Report metrics and events
The metrics in the Action Map Performance report correlate with the event types for web actions. For more information about metrics for content offers, see Monitor a content offer's performance.
