Web chat overview
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Get an overview of web chats and how they work.
About web messaging
web messaging feature to replace web chat.This article applies only to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new
A web chat is a web action that engages your visitors through a standard chat window that appears while they are on your website.